Refund policy
Last updated: 17 June 2026
At The Standard Squeeze we want you to be happy with your purchase. This policy explains how returns, refunds and our product guarantees work, in addition to any rights you have under applicable law.
1. Change-of-mind returns (30 days)
You have 30 days from receiving your item to request a return, provided the item is unused, in its original condition and packaging, and accompanied by your receipt or proof of purchase.
To start a return, contact us at Support@TheStandardSqueeze.co. Please do not send anything back before your return has been approved. Once it is approved, we will send you instructions and the return address. Items sent back without first requesting a return cannot be accepted.
For change-of-mind returns, you are responsible for arranging and paying for return shipping, and we recommend using a tracked service, as we cannot be responsible for items lost in transit back to us.
Gift cards and sale or clearance items are not eligible for change-of-mind returns. This does not affect your rights if an item is faulty.
2. Faulty, damaged or incorrect items
Please inspect your order as soon as it arrives. If anything is faulty, damaged or not what you ordered, contact us right away at Support@TheStandardSqueeze.co with a photo, so we can make it right. For confirmed faulty, damaged or incorrect items, we cover return shipping and will repair, replace or refund the item.
3. Refunds
Once we receive and inspect your return, we will let you know whether your refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. It may take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval and you have not received it, contact us at Support@TheStandardSqueeze.co.
4. Exchanges
The fastest way to get the item you want is to return your original item, and once the return is approved, place a new order for the replacement.
5. Our product guarantees
- Lifetime structural guarantee: we guarantee the structure of all Standard Squeeze bottles for all general use, wear and tear.
- 12-month lid seal guarantee: we guarantee all bottle lids against lid-seal issues for 12 months from the date of purchase. While it is an extremely rare occurrence, because our bottles are used repeatedly the inner seal can wear down through general use, cross-threading or over-tightening. If your bottle leaks or has any lid-seal issue within 12 months of purchase, we will replace it. After the 12-month period, replacement lids are available to purchase on our website.
6. How to contact us
The Standard Squeeze USA LLC
Email: Support@TheStandardSqueeze.co
Mail: 8 Hutchins Way, Westford MA 01886, United States
(The return address for sending products back will be provided when your return is approved.)